Privacy Policy
Last updated: 28 November 2025.
1. Overview
At 21st Century Pest Specialists, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or our pest control services, you agree to the terms outlined in this policy.
2. Information We Collect
We may collect the following types of personal information:
Your name, address, email, and phone number
Property details relevant to pest control services
Payment information (where applicable)
Any communication or feedback you provide
We may also collect non-personal information such as browser type, device information, and how you use our website (for example, via cookies or analytics tools).
3. How We Collect Information
We collect information in a few ways, including:
When you contact us by phone, email, or through our website forms
When you book a service or request a quote
When you interact with us on social media
Through website analytics tools (such as Google Analytics)
4. How We Use Your Information
We use your personal information to:
Provide pest control services and quotes
Communicate with you about your booking or inquiry
Improve our services and website experience
Send reminders, special offers, or service updates (only if you’ve opted in)
Meet our legal and insurance obligations
We will never sell, rent, or share your personal information with third parties for marketing purposes.
5. Disclosure to Third Parties
We may share your information only when necessary to:
Complete your pest control service (e.g., with licensed technicians or suppliers)
Comply with legal or regulatory requirements
Process payments securely through trusted payment gateways
All third parties we work with are required to protect your information in line with Australian privacy laws.
6. Data Security
We take data security seriously and use appropriate technical and organisational measures to protect your personal information from misuse, loss, or unauthorised access.
7. Access and Correction
You have the right to access and update your personal information at any time. To make a request, contact us using the details below. We’ll respond within a reasonable timeframe in accordance with the Privacy Act 1988 (Cth).
8. Cookies and Website Tracking
Our website may use cookies to enhance your experience and help us understand how visitors use the site. You can disable cookies through your browser settings, but some features of the website may not function properly without them.
9. Links to Other Websites
Our website may include links to other websites for your convenience. Please note we are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at:
21st Century Pest Specialist
ABN 35 624 273 856
Email: info@21stcenturypest.com.au
Phone: (02) 4655 5880
Elderslie NSW 2570, Australia